Effective Date: 1st January 2025
At UxFul Digital, we are committed to delivering high-quality services. We strive for client satisfaction and work diligently to meet and exceed expectations. However, we understand that there may be circumstances where a refund request is necessary. Below, we outline our refund policy:
1. General Policy Refunds are considered under specific conditions outlined below. Refund requests must be made in writing and sent to connect@uxful.in. Refund eligibility depends on the nature of the project, the stage of completion, and adherence to the terms agreed upon in the signed contract.
2. Refund Eligibility Refunds are available under the following conditions:
- Initial Deposit:
- If the project has been cancelled by the client UxFul is no liable for any refunds.
- Milestone-Based Work:
- Refunds for milestone payments are only available if the deliverables for that milestone have not been started.
- If the work for a milestone has commenced, no refunds will be provided for that milestone.
- Dissatisfaction with Work:
- If the client is dissatisfied with the deliverables, we will make reasonable efforts to revise the work as per the agreed terms.
- Refunds will only be considered if the client provides clear evidence that the work delivered does not align with the project scope defined in the contract, and only after we have been given a chance to resolve the issues.
3. Non-Refundable Situations Refunds are not provided in the following cases:
- Delays caused by client’s failure to provide necessary information, feedback, or approvals.
- Completion of the project as per the agreed scope of work.
- Services rendered for third-party integrations, plugins, or software licenses purchased on behalf of the client.
- Force majeure events or unforeseen circumstances beyond our control.
4. Refund Process To initiate a refund request:
- Submit a written request to connect@uxful.in including the project name, invoice number, and reason for the refund.
- Our team will review the request and respond within 10 business days.
- If approved, refunds will be processed within 10 business days via the original payment method.
5. Dispute Resolution We aim to resolve any disputes amicably. Clients are encouraged to communicate their concerns promptly so that we can address them effectively. If a resolution cannot be reached, the matter may be escalated as per the terms of the signed contract.